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CRM Manager EMEA (m/f/d)

Full Time
Eckenheimer Landstraße 100, 60318 Frankfurt am Main, Deutschland
Experienced Professional
January 10, 2024
Hybrid
CRM Manager EMEA (m/f/d)

Merz Aesthetics is an international company in the field of aesthetic medicine. Our broad product portfolio is synonymous with top quality in each of their categories and is highly regarded by healthcare professionals worldwide. As Merz Aesthetics, we are part of the Merz Group with our EMEA headquarters located in Frankfurt am Main, Germany. Our global head office is located in Raleigh, North Carolina, USA. Every day, more than 1,600 employees in 36 countries are committed to restoring and maintaining the skin's beauty. Would you like to become part of our success story? Then join Merz Aesthetics!

THE FOLLOWING RESPONSIBILITIES ARE AWAITING YOU:
  • You are managing support tickets, effectively solving identified issues to keep the CRM platform running smoothly
  • You are supervising and leading comprehensive CRM training sessions for end users
  • You are organizing testing help to ensure testing procedures are effective and successful
  • You are creating and carrying out strategies for designing and implementing market-driven needs and showing skill in setting up the CRM platform
  • You are working with country Key Users to fully understand their operational needs, then you are turning these into well-structured business requirements
  • You are leading the enforcement of efficient processes and workflow paths, following best practices as guiding principles
WHAT WE EXPECT FROM YOU:
  • Degree in IT or business analytics studies
  • Proven track record of working in an agile development environment, using methodologies like SCRUM and Kanban, and proven history of understanding needs and turning them into user stories or functional specifications
  • Minimum 3 years’ experience in a CRM coordination or management role, including master data management
  • Proficiency in Salesforce.com, supported by a minimum certification as a Salesforce.com Administrator 
  • Extensive experience with IQVIA OCE is preferable and familiarity with SAP technologies, BI tools, Confluence and JIRA is a plus
  • Proficiency in written and spoken English, German or another language is a plus
  • Ability to adjust communication approaches for different audiences, addressing both technical and non-technical groups
  • Solution design focused on empathy, with a special emphasis on ensuring user success and evidence of collaboration in cross-functional and multicultural teams
  • Strong time management skills with the ability to perform well under pressure, handling multiple tasks seamlessly is a plus
  • Demonstrated analytical, problem-solving, and organizational workload management skills
WHAT YOU CAN EXPECT FROM US:
  • Putting people first: You can expect to find an open work culture with flat hierarchies and short decision-making paths at Merz Aesthetics. You will collaborate with colleagues from all around the globe. And if life takes an unexpected turn and you need help or advice, then you can always rely on our Employee Assistance Program.
  • Family and work: Our employees should be able to reconcile their family and work commitments. That’s why you’ll find, for example, company day care centers at our locations. We have been awarded the “Family-Friendly Company” certificate from the Hertie Foundation for our commitment to family and work.
  • Work-life balance: Our time is precious; our daily routines individual. To help you reconcile work and leisure time with their conflicting demands, we have adopted contemporary flexible working time models. We offer you flextime/trust-based working time and mobile working. Our employees also benefit from generous arrangements for annual leave.
  • Ongoing training: Your personal and professional development is the key to success for us. To this end, we hold regular development discussions and facilitate a wide range of management and specialist training courses, soft skills courses, e-learning courses, language courses and coaching sessions.

Find out more about our benefits here.

We are looking forward to your application!

You can find more information at https://merz-aesthetics.info/

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